Customize the Forgot Password Email Template

How Does the Email Template Work

You can use Forgot Password Email template to send a personalized automated email to members who forget their passwords. When members are on the log in page, they have the option to click on the Forgot Password link. This link will direct the member to submit his/her email. This action automatically generates a Forgot Password Email from the template and sends it to the member. Keep in mind, that when you include SmartTags in the email template, it will be personalized to the member. See the directions below to further customize the subject or the body or use as it is now.

How to Customize the Forgot Password Email

  1. In the MemberMouse menu, click Email Settings and then click on Email Templates tab. The following default email template will be displayed.
  2. Type in a subject in the required Subject line exactly how it will appear to your members.
  3. Next, compose the body of the email in the Body field. You may use SmartTags to intelligently generate specific data and personalize your email templates to each member. The following SmartTags are available to use in any email template and can be found in the SmartTag library:   [MM_Content_Data] (you must provide an ID), [MM_CorePage_Link], [MM_CustomField_Data], [MM_Employee_Data],[MM_Member_Data], [MM_Member_Link], and [MM_Purchase_Link]. To learn more about SmartTags, go to the SmartTag Overview article.
  4. When you are done click .

Default Forgot Password Email Template

Below is the default forgot password email template that you can use as a starting point:

Hi [MM_Member_Data name='firstName'],

Click the link below to reset you account password:

<a href="[MM_CorePage_Link type='resetpassword']">[MM_CorePage_Link type='resetpassword']</a>

If you have any questions, please contact us at [MM_Employee_Data name='email'].

[MM_Employee_Data name='displayName']

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