Need some ideas for handling expiring memberships and renewals
I operate a club that charges an annual membership fee. There is no appetite to establish automatic, recurring payments. Members have to affirmatively elect to renew each year. I have established the product (an annual membership) to expire after 12 months. Unfortunately, the functionality is such that the member does not see a warning of expiration, via a push notification, until her membership expires. If the member then follows the instructions to return to the site to renew, she is unable to log in because the membership has expired.
What I would like to see happen is that the member would receive a push notification 30 days prior to renewal to allow sufficient time to log in and process the transaction. Does anyone have any ideas on how I can accomplish that?
Thanks - Sam
Martin L commented
I am evaluating MM and reading this I will reconsider before buying. Automating subscriptions and renewals are our main objectives. Learning there is no built-in solution in this product is very deceiving.
Arnaud S commented
I have not tried but maybe using http://www.activecampaign.com/ you could solve the issue? See here for integration: http://www.ianbrodie.com/membermouse-activecampaign/
Kelly B commented
I've studies this situation thoroughly, posted comments on the user community, and opened a ticket with support to discuss it in detail. don't know how to solve this and question whether there is any possible workaround. I've confirmed the API does not expose the membership start or end date, so there is no way to even create custom code to handle it. Hard to believe this otherwise rich and robust membership plugin has no functionality whatsoever for this most-requested and critical capability. At this stage, I have concluded that this is the wrong membership plugin to use if you use annual renewing memberships, unless your annual renewals fees are so low & your customer relationships are so solid that it is unlikely to damage your relationship with your customers 12 months later when the renewal hits their credit card without warning or notice. I have set my expectation that Membermouse has no intention, interest or plan to create this capability. I don't know why that is, but I am operating now from that expectation and planning accordingly.
Bio T commented
Yes, but how can an expired member update their billing or purchase a membership level if they cannot login to their account? If their status is expired, then they cannot login to buy the associated membership level. If they try to go and just purchase the membership level without logging in then they get an error stating that an account with that username/email already exists. How can we make it so they can login and then purchase the membership level of their choice and after completing the purchase regain access to the restricted areas?
ilia a commented
perhaps a drip content can be used to show warning link to the page that provides option to renew?
Sam G commented
Set up an integration with MailChimp, then create an autoresponder for the Mailchimp list that is mapped to the membership level you're describing. Set the date of the autoresponder email to be 11 months after they join the list.
If you integrate MC with MM, because MM automatically handles moving the members between lists depending on their membership status, IMO, its preferable to utilize MailChimp's automation and campaign features to correspond with your members.
I believe this answers your question... Not sure though.