General Discussion

Welcome to the MemberMouse User Community. Please consider this a place to share tips and tricks, best practices, and success stories. We believe that there is tremendous value in building a community that can foster growth and provide ancillary support above and beyond our in-house customer support.

Important Notice (Please Read): These forums will be monitored and moderated by MemberMouse staff, but are not official channels to receive product support. Posts that resemble support requests will be converted to support tickets and deleted from the forum, in order to keep discussion on topic. Any posts that do not add value to the community will be deleted, in order to foster productive discourse. Please note that we reserve the right to delete inappropriate or inaccurate comments and disrespectful or blatantly promotional users will not be tolerated. Be respectful, courteous, and patient with everyone. Let’s work together to grow our respective businesses, achieve our goals, and foster a supportive environment that can benefit everyone. Lastly, feature requests should not be posted in the General Discussion forum, if you post a feature request in General Discussion, it will be moved to the Request Features forum. Please note – All Community Forum posts are moderated, so you will not instantly see your idea. But it will be up there as quickly as possible.

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  1. Why does Checkout Page require Account Information?

    I'm working on setting up a paid membership checkout page. There is no free membership on my site, thus, visitors will not have access to "Account Information" when purchasing their paid membership.

    How do you disable the REQUIREMENT of username and password on the checkout page?

    Is it by incorporating isRequired='false' in the account info? Because I'm not having success with that. Or is there a tag in the purchase button linked to the account data?

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      2 comments  ·  General  ·  Admin →
    • Public homepage and content

      I want certain areas of my site to be public. For example, when you go to my site (www.mysite.com), I want the homepage, blog, about, product pages, etc. to be public.

      Obviously there will be a login option for members, but right now when you go to (www.mysite.com) you are immediately prompted to login. How can I allow for certain areas of my site to be completely public/unprotected?

      Thanks!

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        0 comments  ·  General  ·  Admin →
      • I need to secure all post content after the <!--more--> tags

        I have a few authors on my site and need this to be as simple as possible for them.

        In short, the idea is that all content after the <!--more--> tag as well as visibility and access to comments needs to be restricted to my Premium members and not to anyone else or visitors.
        I'm thinking that this MUST be something that's easy to set up but I just can't seem to find where/how to do this.

        Any help is appreciated, we're unfortunately already very behind schedule to go live with this feature of our site and our clients are…

        1 vote
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          1 comment  ·  General  ·  Admin →
        • make WP user an employee

          Unless I'm missing something, it seems very difficult to set a current WP user up as an Employee. We have 3 admins on our site already, and I want each of them to be an employee, one of which the emails should be sent as. I can't find, even in the documentation here, where to do it without creating a MM user with a password. These users already have passwords, so I don't see why I should have to add them a second time.

          What am I missing?

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            1 comment  ·  General  ·  Admin →
          • Terms & conditions checkbox

            How can I add a checkbox on the checkout page, which customers have to tick to agree to the terms & conditions before continuing with the purchase?

            2 votes
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              1 comment  ·  General  ·  Admin →
            • One-time coupon code?

              Is there a way to offer a coupon code that each member can use only once?

              I have a free ticket for an event to give to each member - I need them to fill out an order so they get an order ID number that we can confirm when they enter the venue.

              Anybody done anything similar?

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                3 comments  ·  General  ·  Admin →
              • Is there a way to sell live trainings i.e. paid webinars?

                I'm wondering if anyone has figured out a way to sell live training sessions i.e. access to a GoToWebinar or similar webinar, where people who register get a unique link for them to access the webinar?

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                  1 comment  ·  General  ·  Admin →
                • Responsive Login

                  Is it possible to have the Login page responsive? All pages are looking nice on mobile except for the "Log In" page.

                  www.classicsewingmagazine.com

                  Best regards,
                  Jon

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                    1 comment  ·  General  ·  Admin →
                  • Step-by-step to sell an eBook

                    I am completely new to MemberMouse and in my 14-day trial. I am excited by the potential for my site and looking to take small steps initially.

                    I see good documentation and training but I have a high-level scenario that seems pretty common and, rather than piece together the various steps, I was wondering if there's a "scenario-based step-by-step" somewhere (a "walkthrough" of sorts).

                    My objective is very simple - sell an eBook. I have all sorts of plans later related to this but my very first step is to make an eBook available and allow folks to purchase.

                    I…

                    3 votes
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                      3 comments  ·  General  ·  Admin →
                    • MemberMouse and W3 Cache

                      I am a new user of MemberMouse, in my 14 day trial. I am interested in what this offers me but, like a lot of small businesses, only have so much time to dedicate to getting this up and running.

                      So, the following article about W3 caching is somewhat frustrating. I certainly understand why this is a problem and have no problem configuring this (or requesting help from my provider). But isn't it possible to lower the bar to make this easier for a newbie?

                      The first bullet refers to the "MemberMouse Core Page". I'm a newbie - I don't…

                      1 vote
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                        5 comments  ·  General  ·  Admin →
                      • Graphic images of Checkout pages

                        I find the Example of Checkout pages helpful, but it would add a lot to include graphic examples as well so I can see what I'm aiming at and quickly identify if it's what I'm looking for.

                        2 votes
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                          0 comments  ·  General  ·  Admin →
                        • How would you offer a 2nd additional payment option on the checkout page?

                          Customers receive "card declined" with Stripe lately and for those I would like to offer second PayPal option.

                          However, I'm not sure where on the checkout page I should put this second option.

                          Any ideas?

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                            1 comment  ·  General  ·  Admin →
                          • how do i have the credit card/payment info for MM monthly payment also be stored for use for purchases on my site?

                            How do i have the credit card/payment info for MM monthly payment also be stored for use for purchases on my site?

                            For example when someone signs up for my site and enters there payment information to purchase a recurring monthly membership, I want them to be able to purchase products/services from the site without having to enter there payment information again. How do I go about this?

                            1 vote
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                              2 comments  ·  General  ·  Admin →
                            • Looking to allow people to buy now, but not start their content until a specific date. Is this possible?

                              Help! I have an email going out with a purchase link tomorrow, but do not want content to begin for another 9 days. Everyone should be getting the same content on the same start date (and following dates) but not based on when they purchase, only when I dictate the start date.

                              Is this possible, and if so, HOW?

                              1 vote
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                                1 comment  ·  General  ·  Admin →
                              • how to link to credit card section of checkout page

                                How do I set up a hyperlink to link to the credit card section of the checkout page? For instance I want a button at the top of the page to be clicked and then send the user down to the beginning of the credit card section. Thanks for the help.

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                                  1 comment  ·  General  ·  Admin →
                                • Offering two products on checkout page

                                  I have two products that I would like the checkout page to show as choices..Either two separate checkout pages or one checkout page with the second choice also on the right side.

                                  Also, is there a way to get two core checkout pages rather than just the one?

                                  2 votes
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                                    2 comments  ·  General  ·  Admin →
                                  • Stripe Triggers Fraud Alerts With Many Banks

                                    First of all great product, except for the issues with the most important stage of the sales process... the checkout system.

                                    Problems with Stripe checkout systems...

                                    1) $1 Stripe verification triggers fraud alert from many banks in the USA (this is because it was common for scammers to take little bits of money out of an account before stealing larger amounts)

                                    2) For many of my USA customers any transactions outside of the USA can be a trigger for fraud protection (this is stated on Stripe website)

                                    As a result of these to factors I was seeing a 50% credit…

                                    2 votes
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                                    • Please intergrate with jv zoo!!

                                      This is causing me so many problems and I might have to move to another service which I don't want to do

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                                      • learndash

                                        I am having a a plugin developed that will provide connectivity between LearnDash and MemberMouse. Essentially it will connect LearnDash Courses to MemberMouse Membership levels and Bundles and instantly enroll the student at time of purchase into the course. If this is of interest to anyone else let me know.

                                        3 votes
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                                        • PayPal Service Update (Sept. 2015)

                                          PayPal recently sent out an email regarding "upgrading the certificate for www.paypal.com to SHA-256". In this email they "advise that you consult with your individuals responsible for your PayPal integration. They will be able to identify what, if any, changes are needed."

                                          This change requires no change to be made to the MemberMouse plugin.

                                          However, there is a chance that it may be incompatible with some server environments and could potentially prevent your MemberMouse install from receiving and/or processing IPNs correctly. While we expect that most hosting environments will be unaffected, to ensure that you are prepared and to prevent…

                                          7 votes
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                                            This change requires no change to be made to the MemberMouse plugin. However, there is a chance that it may be incompatible with some server environments. We recommend you check with your hosting provider to ensure your environment is SHA-256 compliant. See the body of the announce for more details: https://membermouse.uservoice.com/admin/forums/240270-general-discussion/suggestions/9711282-paypal-service-update-sept-2015

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